Keep your integrations visible, recoverable and improving.
Integrations are live business processes. We help you run them with confidence: watching for problems, resolving them quickly and improving them as your business changes.
Going live is the start, not the finish.
Systems are upgraded, suppliers change their APIs, volumes grow and new processes appear. An integration nobody is watching can fail quietly, leaving records stuck between systems.
We don't promise that nothing will ever go wrong. Our stronger promise is that failures are anticipated, visible and recoverable, and that someone who understands both the technology and your process is there to put things right.
What ongoing support covers
- Monitoring, notifications and diagnosis of integration issues.
- Investigating failed records using retained payloads, requests and responses.
- Safe retry and reprocessing of held work.
- Changes when connected systems, APIs or credentials change.
- Performance tuning, new data flows and process improvements.
Support built into the design.
Because we design integrations to be supportable from day one, support teams can see what happened and act on it.
Monitor
Run summaries, logs and alerts show what processed, what failed and why.
Diagnose
Source and transformed data, requests, responses and outcomes are retained to reconstruct events.
Recover
Queues, checkpoints and targeted retry mean failed work can be corrected and resubmitted without losing changes.
Optimise
We review performance and recurring issues, then improve validation, scheduling and data flows.
Support from the people who understand your estate.
Many of our customers have worked with us for years, and we support integrations alongside the ERP systems they connect. That means the people helping you understand Avante, InfoFlo, UniData, UniVerse or NetSuite as well as the platforms around them.
Support can sit within a legacy ERP support agreement, alongside NetSuite support and managed services, or be agreed separately for the integrations themselves. We'll help you find the right fit.
Dennis Eagle is a good example: we've supported their Avante ERP for many years and look after integrations connecting it to accounts payable, expenses, aftermarket, field service and planning platforms.
Read about Dennis Eagle's dedicated supportWe worked very closely with Web Control on a Salesforce to Infoflo ERP project. The scope for the project was to be able to convert quotes in our Salesforce CPQ system into live orders within our Infoflo ERP, with the least amount of touch points from our Customer Service Team.
James and Jamie at Web Control were pivotal in not only the development, but also in the scope and design side of the project.
What really impressed us here at Nortek was the after service we received, on the most part dealing with bug fixes within a few hours. The program Jamie built for us has now been coined as the ‘Program of Dreams’.
Inherited an integration nobody fully understands?
We can review existing interfaces, document how they work and recommend whether to support, improve or replace them. Start with an integration discovery and architecture review.
Related pages and products.
Integration Discovery & Architecture Review
Map your systems and processes before you build.
Find out more NetSuiteSupport & Managed Services
UK-based managed support, optimisation and strategic partnership.
Find out more Legacy ERP SupportSupport Agreements
Flexible support hours covering support, training or development.
Find out more ProductsAvailable / supportedOneGateway
Internal application integration
Find out moreTalk to us about your operations
Tell us how your business works today and where you want it to go. We'll listen first, then show you what could help.