Service that runs from contract to invoice.
For organisations where service drives customer experience and revenue: after-sales maintenance, field-based engineers, SLAs, planned visits and reactive call-outs.
When service is how you win and keep customers.
Service operations are at their best when they're fully aligned with finance, inventory and customer data. Too often, they sit in a separate tool, a shared calendar or a stack of job sheets.
- Manufacturers with after-sales service or maintenance contracts
- Service-led organisations with field-based engineers
- Businesses managing SLAs, planned maintenance or reactive call-outs
- Companies that want service aligned with finance, inventory and customer data
Typically, these are growing organisations whose service complexity is increasing and who want controlled, scalable service processes rather than more workarounds.
Faster assignment, clearer ownership, accurate billing.
Regions & engineers
Service regions and engineer allocation driven by your customer and address data, reducing manual scheduling and dispatch effort.
Contracts that reflect reality
SLA response and resolution times, billing rules, included services and warranty defaults, configured per customer.
Planned & reactive work
Planned service orders generated from contracts, ad-hoc call-outs raised as needed, each with clear tasks and site and asset details.
Consistent data capture
Calibration results, inspections, site information and asset details captured the same way every time.
No missed charges
Parts and labour flow into billing using contract-driven chargeability, without re-keying.
One service history
Cases linked to the service order, customer and asset, building a complete history for every interaction.
Three ways forward, one partner.
Run field service natively in NetSuite, connect a specialist service platform to the ERP you already have, or keep that ERP supported and improving.
Field service inside NetSuite
Our NetSuite-native Field Service Management solution brings contracts, engineers, service delivery, billing and resolution into one platform.
Support that works like part of your team
Dedicated support and development for established ERP estates and the service applications that connect to them.
Connect service to the core
Keep customers, assets, technicians and jobs in sync between your field service platform and your ERP, with parts and labour written back.
Service-led thinking in practice.
Dennis Eagle: Dedicated Support
On-site and remote support working as an extension of the customer's IT team.
Read the storyDennis Eagle: Aftermarket Parts
Dealers order parts online with pricing and stock taken from the ERP.
Read the storyNHC Group
A connected NetSuite foundation, with a Field Service module planned next.
Read the storyWho we work with.
Dennis Eagle
Refuse vehicles backed by whole-life aftermarket service.
NHC Group
Care-home furnishing, installation and asset management.
Storm Environmental
Waste containers plus repair and refurbishment services.
Related pages.
Field Service Management
Contracts, engineers, service orders and billing in one NetSuite process.
Find out more Modernisation & IntegrationField Service Integration
Customers, assets, technicians and jobs kept in sync.
Find out more Legacy ERP SupportSupport Agreements
Flexible support hours covering support, training or development.
Find out more Modernisation & IntegrationModernise Without Replacing Your ERP
Extend, connect and automate around the system you already trust.
Find out moreThis site is in development and this page will be updated shortly.
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